Lease drivers

Toll

• From December 7, 2024, electronic toll (e-toll) will be introduced on the new A24/Blankenburg connection.

• How can I dispute an e-toll in the Netherlands?

• How can I pay the toll in the Netherlands?

Fueling & fuel card

• I forgot the PIN code of my fuel card, what should I do?

• Is a free car wash included in the lease contract?

• Can I refuel abroad with a MultiTankcard that includes DKV coverage?

• Can I use my MultiTankcard abroad?

• Can I refuel abroad with a MultiTankcard that includes DKV coverage?

Damage

• How do I report damage online?

• What should I do if I have damage or an accident in the Netherlands?

• What should I do if I have windscreen damage in the Netherlands?

• What happens to my excess if someone else causes damage to my car?

• What happens if my car is declared a total loss?

• My key no longer works, what should I do?

See all 7 articles

Roadside assistance (national and international)

• I lost my vehicle registration card or it was stolen. What should I do?

• What should I keep in mind when receiving a temporary car?

• I lost my key, what should I do?

• What should I do if my vehicle breaks down abroad?

• What should I do if my vehicle breaks down in the Netherlands?

Maintenance

• What is Premium Service?

• Where can I have my car serviced or repaired?

• When is it time for a service check?

• When does my car need an MOT inspection?

• Am I entitled to a replacement car during maintenance or repairs?

Fines

• How does it work if I receive a traffic fine?

• What should I do if I disagree with a traffic fine?

(Winter) tyres

• Can I choose all-season or all-weather tires?

• Can I have winter tyres added later on?

• When should I have winter tyres fitted?

• How many winter tyres are included in the lease contract?

• I have a flat tyre, what should I do?

• How do you handle tyre damage?

See all 9 articles