Lease drivers

Fuelling & fuel card

• I forgot the pin code for my fuel card, what now?

• Does my lease agreement include free visits to a car wash?

• How can I claim fuel costs?

• Can I use a MultiTankCard with DKV to refuel abroad?

• Can I use my MultiTankCard abroad?

Damage

• What should I do if I have damage/an accident in the Netherlands?

• What should I do if I have a damaged windscreen in the Netherlands?

• What about my deductible if someone else damaged my vehicle?

• What happens in the event of a total loss?

• What should I do if I have damage/an accident in another country?

Breakdowns (Netherlands or abroad)

• My registration certificate was lost/stolen. What should I do?

• What should I look out for when accepting a replacement vehicle?

• I lost my key. What should I do?

• What should I do if my vehicle breaks down in another country?

• What should I do if my vehicle breaks down in the Netherlands?

Maintenance

• What is Premium Service?

• Where can I go to have my vehicle maintained and repaired?

• When is it time for a maintenance inspection?

• When will my vehicle need a technical inspection (APK)?

• Can I get a replacement vehicle when my lease vehicle requires maintenance or repairs?

Tickets

• What happens if I get a traffic ticket?

• What can I do if I disagree with a traffic ticket?

(Winter)tyres

• I want all-season or all-weather tyres. Is that possible?

• I want to get winter tyres for my lease vehicle later on. Is that possible?

• When should I have the winter tyres put on my lease vehicle?

• How many winter tyres are included in the lease agreement?

• I have a flat tyre, what now?

• How do you handle tyre damage?

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