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DirectLease Zakelijke Lease FAQ
Fuelling & fuel card
I forgot the pin code for my fuel card, what now?
Does my lease agreement include free visits to a car wash?
How can I claim fuel costs?
Can I use a MultiTankCard with DKV to refuel abroad?
Can I use my MultiTankCard abroad?
What should I do if I have damage/an accident in the Netherlands?
What should I do if I have a damaged windscreen in the Netherlands?
What about my deductible if someone else damaged my vehicle?
What happens in the event of a total loss?
What should I do if I have damage/an accident in another country?
Breakdowns (Netherlands or abroad)
My registration certificate was lost/stolen. What should I do?
What should I look out for when accepting a replacement vehicle?
I lost my key. What should I do?
What should I do if my vehicle breaks down in another country?
What should I do if my vehicle breaks down in the Netherlands?
What is Premium Service?
Where can I go to have my vehicle maintained and repaired?
When is it time for a maintenance inspection?
When will my vehicle need a technical inspection (APK)?
Can I get a replacement vehicle when my lease vehicle requires maintenance or repairs?
What happens if I get a traffic ticket?
What can I do if I disagree with a traffic ticket?
I want all-season or all-weather tyres. Is that possible?
I want to get winter tyres for my lease vehicle later on. Is that possible?
When should I have the winter tyres put on my lease vehicle?
How many winter tyres are included in the lease agreement?
I have a flat tyre, what now?
How do you handle tyre damage?
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