Damage to your car is never a good thing. If your vehicle is declared a total loss, your lease agreement will be terminated retroactively per the date of the incident. If the damage is non-recoverable, you will be liable to pay the deductible. If you have a replacement vehicle at the time of the total loss declaration, we ask that you return this vehicle as soon as possible. You will receive an email about this.
New/replacement vehicle
We will do everything we can to get you a new/replacement vehicle as soon as possible. One of our Sales staff will contact you to discuss the possibilities.
Note: as the lease agreement is dissolved per the date of the accident, we will charge the actual rental cost of the replacement vehicle to the contracting party. This concerns the rental fees for vehicles.
Questions?
Email: info@directlease.nl
Telephone: 0541 - 571 710
My key doesn't work anymore. What should I do?
If your car key doesn't work anymore, you must contact an official dealer to schedule an appointment. They will determine if your key can be repaired or if it needs to be replaced.
If your key no longer works due to a technical issue that you didn't cause, DirectLease will cover the costs. However, if you are somehow responsible for your key no longer working, the repair or replacement costs will be for your own account.
Questions?
Email: info@directlease.nl
Telephone: 0541 - 571 710