Insurance

  • How can I request an insurance certificate/green card?

    You can easily request your insurance certificate (green card) yourself through our website. The green card is an international proof of insurance for your car.
    Request your insurance certificate/green card here!

    Want to know if the green card is required in a specific country?
    Check this overview of green card requirements per country.

    Questions?
    Email: info@directlease.nl
    Telephone: 0541 - 571 710

  • Do I need a green card for a caravan, trailer tent, or trailer?

    If you're travelling abroad with a caravan, trailer tent, or trailer, the license plate plays an important role in determining whether your green card is valid.

    • If the caravan, trailer tent, or trailer weighs less than 750 kg, it is covered by third-party liability (WA) insurance for incidents that occur in the countries listed on the green card.
    • If it weighs more than 750 kg, it is important that the trailer’s license plate is listed on the green card. You can request a green card with your car and trailer details by filling in your information via the following link:
      https://directlease.nl/voor-klanten/leaserijders/verzekeringsbewijs-groene-kaart

    Travelling to Germany, Poland or Spain?
    You’ll need an additional green card with code F instead of AF. To request this, please email your request to: info@directlease.nl

    Important: The caravan or trailer itself is not insured.
    Any damage to the trailer or caravan caused by an accident, fire or theft is not covered by the standard insurance. To cover these risks, you will need to take out separate insurance for your trailer or caravan.

    Questions?
    Email: info@directlease.nl
    Phone: 0541 571 710

  • I've lost my green card, what now?

    No worries! If you’ve lost your green card (insurance certificate), you can request a new one free of charge via the following link: Insurance certificate / green card (directlease.nl)

    Tip: Have your license plate number ready when submitting your request — it helps us process it more quickly.

    Questions?
    Email: info@directlease.nl
    Phone: 0541 - 571 710

  • Where can I find the green card number?

    You’ll find your green card number under section 4: Country code / Insurer code / Number.
    This number consists of three parts and is required when filling out the European accident statement.

    • Policy number
      This unique code links to your car insurance.

    • Insurer code
      A 3-digit code that identifies your insurance provider.

    • Country code
      The code for the country you live in. For the Netherlands, this is NL.

    Questions?
    Email: info@directlease.nl
    Phone: +31 541 571 710

  • Is the green card mandatory?

    Insurance certificates (green cards) are only required when traveling to or through countries marked in green on the following website: https://www.cobx.org/highcharts-maps

    Examples of countries where a (paper) green card must be shown include: Albania, Iran, Israel, Morocco, Montenegro, North Macedonia, Ukraine, Russia, Tunisia, Turkey, and Belarus.

    How to request a green card
    If you are planning to visit one of these countries, you can request your insurance certificate or green card here: Request your green card

    Please note: in these countries, the green card must physically be green. You can either print the certificate on green paper yourself or request a printed version from us free of charge. Make sure to request this at least one week before your trip so you receive it by post on time.

    Is your destination not listed above? Then carrying a green card is not mandatory, but we do recommend it. You may use a digital version or a black-and-white printout.

    Questions?
    Email: info@directlease.nl
    Phone: 0541 - 571 710

  • Do I get legal assistance when leasing through DirectLease?

    Getting involved in a legal dispute is never pleasant. In such cases, you may want to rely on a legal assistance insurance policy.

    Please note that legal assistance insurance is not included by default in our standard insurance coverage.

    Questions?
    Email: info@directlease.nl
    Phone: 0541 - 571 710

  • DirectLease Content Creator zei: I have built up a no-claim discount. Can I transfer it to you?

    We operate with a collectively negotiated no-claim/bonus-malus discount. As a result, we do not transfer individual no-claim or bonus-malus discounts. However, thanks to our large volume agreements, we offer a high discount level that benefits everyone.

    An added advantage is that the insurance premium within the lease contract remains unaffected by your individual claims history.

    Questions?
    Email: info@directlease.nl
    Telephone: 0541 - 571 710

  • Who is responsible for the deductible in case of damage?

    Damage to your car is always unfortunate. If the damage was caused by another party, it is important that you and the other party complete a damage report form and send it to: schade@directlease.nl. Would you prefer to report the damage via your mobile phone? You can do so at www.mobielschademelden.nl.

    Damage involving another party
    If the damage can be recovered from the other party, no deductible will be charged.

    Damage without (a known) party
    If the damage was caused by vandalism or an unknown party, you must file a police report. The deductible will then be charged to your employer, as the damage cannot be recovered from a third party.

    Questions?
    Email: info@directlease.nl
    Phone: 0541 - 571 710

  • What is covered by “Personal Accident Insurance” (PAI)?

    In an accident, the driver and passenger(s) of a vehicle may suffer injuries. This can have major financial ramifications, as the costs of additional aid, special facilities at home or retraining can be significant. The PAI (Personal Accident Insurance) is a supplementary insurance that pays out a percentage of the insured amount in the event of death or permanent disability. It is important to note that the PAI coverage only extends to the number of belted seats in a vehicle. Consult the registration certificate for this information.

    A PAI supplements your car insurance. The PAI will pay out a fixed amount in the event of permanent disability or death of one or more passengers in your vehicle. 

    This insurance will also pay out if you caused the damage yourself or if the liability of the driver or counterparty cannot be determined, meaning the damage is non-recoverable. The coverage applies in the countries listed on the insurance certificate.

    Questions?
    Email: info@directlease.nl
    Telephone: 0541 - 571 710

  • What happens if your car is declared a total loss?

    If your lease car is declared a total loss, that’s obviously very frustrating. What happens next depends on who caused the damage: you or someone else.

    Your fault
    If the accident was your fault, you only pay the insurance excess that’s agreed in your lease contract.

    Not your fault
    If the accident wasn’t your fault and the other party is liable, everything can be recovered from them. You don’t have to pay an excess.

    Lease contract ends
    If your car is a total loss, your lease contract will always end. This happens on the date of the accident.

    Any questions?
    Email: info@directlease.nl
    Phone: +31 541 571 710

  • Can I lease a car without insurance?

    One of the big advantages of leasing with DirectLease is that you get a Full Operational Lease contract. This means everything is included in the lease price – except fuel – including insurance. That’s why it’s not possible to lease a car with us without using our insurance. It’s part of the full lease package.

    The good news? Our insurance offers great service and competitive rates.

    Any questions?
    Email: info@directlease.nl
    Phone: +31 541 571 710

  • Is the car insured if someone else drives it?

    Yes! It’s perfectly fine to let someone else drive your lease car – like a colleague or a family member. The car will still be insured.

    The driver must hold a valid Dutch driving licence and may not drive under the influence of alcohol or drugs, or participate in a rally. The lease car also cannot be rented out or used as a taxi.

    Please note: the driver themselves is covered by their own health insurance.

    Questions?
    Email: info@directlease.nl
    Phone: +31 541 571 710

  • What liability coverage does DirectLease offer?

    DirectLease's car insurance offers excellent coverage. Our “Car Liability Insurance” covers the liability of the owner, the driver and/or the passengers against any damage caused with the vehicle to other persons. The standard coverage for “Statutory Liability” per event is: €6,100,000 for injuries (regardless of the number of victims); €2,500,000 for material damage. The maximum insured amount per event is €8,600,000.

    Questions?
    Email: info@directlease.nl
    Telephone: 0541 - 571 710

  • What deductible does DirectLease use?

    If you only caused damage to another person and not to your lease vehicle, you will not have to pay the deductible for the liability insurance. In such cases, the deductible for damage covered by the liability insurance is €0 (unless agreed otherwise). If your lease vehicle is damaged, you will have to pay the deductible for the hull insurance. The deductible for hull damage to your lease vehicle is depending on the deductible specified in your lease agreement.

    In most cases, repairing a cracked windscreen is free of charge. There is a €70 deductible for windscreen replacements by Van Mossel Car Glass Service. 

    Questions?
    Email: info@directlease.nl
    Telephone: 0541 - 571 710