It's good to hear that you got a bicycle from VanMoof, Cowboy or Veloretti!
If your bicycle has mechanical or electrical issues, it is best to contact the support department of your bicycle's manufacturer. If they cannot help you or if you have any other issues with your bicycle, you can contact our Mobile Service Partner.
Mobile Service Partner
We have partnered with mobile service party FietsNED for all repairs and maintenance during the lease period. They will handle the repairs of your bicycle. If you want to schedule an appointment for repairs or maintenance, you can contact them via:
- support@fietsned.nl
- 088 - 11 21 123
Mobile Delivery Partner
We have partnered with Westerman Logistics to deliver your bicycle to you.
Questions?
Email: info@directlease.nl
Telephone: 0541 - 571 710