Maintenance

  • How does bike maintenance work at VanMoof, Cowboy, or Veloretti service locations?

    Great to hear you've received a bicycle from VanMoof, Cowboy, or Veloretti!

    If your bike has mechanical or electrical issues, your first point of contact should be the support team of the bike manufacturer. If they are unable to help, or if you're facing other issues, you can reach out to our Mobile Service Partner.

    Mobile Service Partner
    We work with FietsNED for all bicycle repairs and maintenance during the lease period. To schedule an appointment, contact them via:

    Email: support@fietsned.nl
    Phone: 088 11 21 123

    Delivery Partner
    Your bicycle is delivered by our logistics partner, Westerman Logistics.

    Questions?
    Email: info@directlease.nl
    Phone: 0541 571 710

  • Who performs maintenance on the leased bike?

    For service and repairs, you can contact or visit the dealer who delivered your bike. Have you moved and now live too far from your original dealer? No problem — simply choose another participating dealer near your new location.

    During your lease contract, you are required to complete three maintenance check-ups:

    • The first check-up must take place within 2 to 4 months

    • The second check-up should be done within 12 to 14 months

    • The third check-up is scheduled for 24 to 26 months

    These maintenance appointments help keep your bike in top condition throughout the lease period.