Maintenance

How does bike maintenance work at VanMoof, Cowboy, or Veloretti service locations?

Great to hear you've received your VanMoof, Cowboy or Veloretti! Enjoy your new bike!

Having a technical or electrical issue with your bike? Please contact the brand's customer support team first.

For maintenance and repairs, you can visit any bike shop that's part of our partner Lease a Bike's network. With over 1,900 participating bike shops across the Netherlands, there's always one nearby!

Click here to find a participating Lease a Bike shop near you and book an appointment.

Questions?
Email: info@directlease.nl
Phone: 0541 571 710

Who performs maintenance on the leased bike?

For service and repairs, you can contact or visit the dealer who delivered your bike. Have you moved and now live too far from your original dealer? No problem — simply choose another participating dealer near your new location.

During your lease contract, you are required to complete three maintenance check-ups:

• The first check-up must take place within 2 to 4 months

• The second check-up should be done within 12 to 14 months

• The third check-up is scheduled for 24 to 26 months

These maintenance appointments help keep your bike in top condition throughout the lease period.