Great to hear you've received a bicycle from VanMoof, Cowboy, or Veloretti!
If your bike has mechanical or electrical issues, your first point of contact should be the support team of the bike manufacturer. If they are unable to help, or if you're facing other issues, you can reach out to our Mobile Service Partner.
Mobile Service Partner
We work with FietsNED for all bicycle repairs and maintenance during the lease period. To schedule an appointment, contact them via:
Email: support@fietsned.nl
Phone: 088 11 21 123
Delivery Partner
Your bicycle is delivered by our logistics partner, Westerman Logistics.
Questions?
Email: info@directlease.nl
Phone: 0541 571 710