Daage & theft

  • What should I do if my bicycle breaks down?

    If your bike breaks down while you're on the road, call DirectLease Roadside Assistance at 0541 571 750.
    We’ll make sure you get the help you need and get you back on your way as soon as possible.

    If repairs cannot be done on the spot, the roadside service will transport you and your bike up to 25 kilometers, for example to your home or workplace.

    Please note:
    If your trip started with an almost empty battery, this service does not apply.

    Questions?
    Email: info@directlease.nl
    Phone: 0541 571 710

  • What should I do in case of damage or theft of the bike?

    Sorry to hear your bike has been damaged! Luckily, getting it fixed is easy.

    Make an appointment with a bike shop that's part of the Lease a Bike network as soon as possible. Together, you'll fill out a damage claim form. Once the claim is approved, the bike shop will repair your bike.

    You can visit any of the more than 1,900 participating bike shops. It doesn't have to be the shop where you originally ordered your bike. Nice and easy!

    There's an insurance excess of €25 per damage claim. You pay this directly to the bike shop.

    Theft

    Has your lease bike been stolen? That's really frustrating! Luckily, your lease bike is insured against theft.

    Here's what you need to do:

    1. Report the theft to the police. You can do this online at politie.nl. Make sure to include your bike's frame number in the police report. You can find this number in the delivery confirmation on the Lease a Bike platform.
    2. Provide the correct owner's details. When reporting the theft, list Volkswagen Pon Financial Services as the owner of the bike. This is the leasing company.
    3. Visit a participating bike shop. Bring your police report with you. The bike shop will help you complete the Lease a Bike theft claim form.
    4. Keep your original bike keys. For insurance purposes, it's important that you have both original keys.

    Once the insurance company has approved your theft claim, you'll receive a new, similar bike worth up to the same amount as your original bike. Your lease contract will simply continue.

    Questions?
    Email: info@directlease.nl
    Phone: 0541 - 571 710